Village Monitoring & Alarm Systems
Home Security & Alarm Monitoring
INS LifeGuard Frequently Asked Questions
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How much does it cost?
Normally installation and establishment of LifeGuard service in the home has a one-off establishment fee of $259. LifeGuard costs $380 per year. That's a little more than a dollar a day for peace of mind. You can also choose 6 months service for $195, or 3 months for $105. Other plans are also available. Special offers or services using our Help Phone V2 (HP2) are also available. Please call us for these. (Subject to change without notice.)
For a limited time you can have LifeGuard installed with NO ESTABLISHMENT FEE! This offer has been developed primarily to assist those who have found the initial establishment fee too difficult to meet. A special minimum 12 month plan of $55 per month with no establishment fee is now available. After the 12 months, the plan can be converted to any of our standard plans.
There are no hidden costs, no long-term contracts, and you may discontinue the service at any time. And unlike other providers, once you are with LifeGuard, all calls made by the LifeGuard system are free!
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What if I move?
We can transfer your system to your new address. Just give us a few weeks notice to arrange the transfer.
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How will I learn to use the LifeGuard system?
When it is installed, our staff will carefully explain how it works. If you should later need assistance, a simple press of the button will connect you to our trained staff who can answer any questions you may have.
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What if I can't get to the phone?
The LifeGuard unit contains a highly sensitive speakerphone. If you can't hear it or answer, we will immediately follow up according to the instructions in your profile.
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How far away from the unit will the button work?
If you are in another room or on a different floor of your home, it will still work. We test your button's range to see that it works even if you are outside on your porch, or in your garden.
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How can I be sure the system is working?
We encourage you to press your button once a month to ensure that everything is working fine.
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Can LifeGuard be used if there is an Internet connection being used?
Yes, but a special filter must be installed on the line.
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Can LifeGuard be used if I have more than one telephone extension?
Yes, but you'll need a Mode 3 Socket Connection. This important connection allows the INS LifeGuard dialler to call for help if one of the phone handsets have been left off the hook.
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Will calling for help with my LifeGuard phone mean higher phone bills?
No. All help and test calls to our Call Centre are free calls.
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Can I have the monthly payment charged to my credit card?
Yes. Credit card payments can easily be set up when your service is started.
INS
LifeGuard
1800 636 226 Free Call