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INS is a Health Care provider. We are not
manufacturers, technicians, security specialists or sales people.
Our Call Centre is staffed entirely by highly qualified and experienced
Nurses. That is exclusive to INS LifeGuard – no one else can
offer you that.
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We offer a Free Chat Line and Medical
Information Service. Residents can call us any time of the day
or night for reassurance, health information or support.
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Our total care approach. Our
proactive approach to care ensures that the clients receive a
comprehensive service:
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We encourage clients to let us know
when they are unwell so our staff can regularly check on them,
rather than wait ‘til an emergency arises. Better we manage the
situation than wait for an emergency! As health carers we
believe prevention and planning a better approach to an
emergency response is an expectation.
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Following an event we track the
client through the health system until they are back home
secure, and have them send through a test alarm for reassurance.
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Care coordination – we will provide
coordination, feedback and reporting to primary carers, GPs and
family where required.
There are many more examples of what sets LifeGuard apart. We
would be delighted to go over these with you.
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We take many of the legal and
moral responsibilities and risks away from the Village and
may even assist Villages in their negotiations with their Indemnity
Insurance underwriters.
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Reporting to on-site Village Staff
– immediate or scheduled.
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State of the Art redundancies and
technologies are utilised within the centre.
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Alerts and Reminders can
be programmed in and monitored.
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Flexible procedures.
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Support of a variety of qualified
practitioners and a quality endorsed organisation with
proven success across Australia.
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$10,000,000 Professional Indemnity
and Public Liability cover.
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A service which exceeds Australian
Standards offers quality and cost effectiveness and may
assist the Village in Quality Standard endorsement.
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Rental and Monitoring; outright purchase
and monitoring of hardware options with or without a full
maintenance program; or monitoring of other supplier’s hardware.
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Assistance to Villages in complying with
OH&S where on site staff may currently “sleep-over” or
respond to emergency calls. Industrial legislation and common law
place considerable impediments to staff working alone particularly
where they work alone at night.
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We can even receive and manage Village
office calls such as maintenance or after hours calls. We will
respond to calls from residents with maintenance and other emergency
village issues and follow the appropriate village response protocol.
This is another example of LifeGuard’s common sense approach to
care.
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Howard Campey, President of
RRVV (Residents of Retirement Villages Victoria, Inc.) gave a positive
recommendation for INS LifeGuard in their January 2010 Newsletter.
He stated, "... many village communities are considering, or have
adopted, an external emergency Nurse Call company, INS, as being a more
cost-effective alternative. Members who live in villages where this
service has been adopted have advised their committees that they are
very satisfied with the service and response time that they have
experienced since changing over."
View the article ...
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