A family to support your family!

About Us

INS is a leading family-owned Australian Health Care Company dedicated to delivering quality care to support people living at home

The INS Group was established in 1984 as The Illawarra Nursing Service. As demand for service increased and our service area expanded, the business was re-branded as INS Health Care. As one of the oldest care providers in Australia, we have had substantial experience in providing health care services in the community as well as eHealth, TeleHealth and accompanying assistive technologies.

In the early 1990s, as a result of customer market research, the Directors made a strategic decision to invest significantly in the development of health technologies and Telecare services. Eventually Telecare and TeleHealth technologies and services became an even greater focus for the Group. The INS Group also includes:

  • INS LifeGuard, a specialised Personal Response Centre operation with integrated virtual care services and technologies, which are available Australia-Wide.

  • INS Technologies, specialising in the development of leading edge eHealth and TeleHealth technologies, products and services.

As one of the oldest health care providers in Australia, we were in a unique position. We knew the challenges involved in providing community care - and now we had the resources and expertise to develop solutions to support community care providers.

Our services can fit within CDC or NDIS funding models. We can also provide assistance with case management through a free online reporting and review portal for community care organisations.

The philosophy of the organisation is based on a commitment to the right of every individual to quality of life and a range of choices.  We are committed to maintain client independence, autonomy and dignity.

INS is founded on the belief that people have the right to choose to remain in their own home rather than being moved to other settings simply because they have a need for support arising from illness, age or disability.  INS also believes in the right of every person to be treated with respect as a unique individual, and this is reflected in the way we deliver our services.

One thing that hasn’t changed over the years is our mission to provide high quality services and technologies that improve the health and wellbeing of those we serve. We look forward to serving many generations to come.