•  We are deeply grateful that you and your team were there for us in dad’s final weeks with us. There are no words to express our gratitude for your genuine concern for him, it really touched our hearts. You are all truly wonderful people, we will never forget your kindness. 

    —K, A and B, Mortdale, NSW

  •  My parents would not be able to maintain their independent lifestyle in their own home without the magnificent care and support provided by the highly competent staff of this positive and professional organisation. Not only does INS plan effectively for the future and provide highly professional ongoing services, they are able to respond immediately in times of crisis. 

    —Paul, Ryde NSW

  •  Your care was not only professionally excellent but included an empathetic warmth that made your visits so enjoyable. 

    —Anne M, Oak Flats

DVA Community Nursing and Coordinated Veterans' Care (CVC)

What is Community Nursing?

Community nursing is the provision of clinically necessary nursing and/or personal care services to eligible members of the veteran community, in their own home. Community nursing helps to restore or maintain the maximum level of health and independence at home and helps to avoid premature or inappropriate admittance to hospital or residential care. Community nursing services are provided by a mix of personnel including registered and enrolled nurses, who work within the framework of the relevant national standards, and nursing support staff.

Who is eligible?

For those with a Repatriation Health Card – For all conditions (Gold Card) who have a clinical need for community nursing, (DVA) will pay for all assessed community nursing care. For those with a Repatriation Health Card – For specific conditions (White Card) DVA will pay for assessed community nursing care if there is a clinical need for community nursing directly associated with:

  • an accepted war or service-caused injury or disease;

  • malignant cancer (neoplasia), whether war-caused or not;

  • pulmonary tuberculosis, whether war-caused or not;

  • post-traumatic stress disorder (PTSD), whether war-caused or not; or

  • anxiety and/or depression, whether war-caused or not.

A referral is required to access community nursing and/or personal care services, which may be obtained from a Local Medical Officer (LMO), GP, treating doctor or discharge planner in hospital, or a Veterans’ Home Care (VHC) Assessment Agency.

Is there a fee charged?

No. The approved community nursing agency will bill DVA directly for the care provided.

INS is also a Coordinated Veterans’ Care (CVC) Provider

The Department of Veterans’ Affairs invited INS Health Care to participate in the Coordinated Veterans’ Care (CVC) Program, which commenced on 1 May 2011. The CVC program intends to reduce preventable hospital admissions and readmissions through better community based coordination of care.

The Program is for eligible veterans, war-widows/widowers and dependents who are gold card holders with chronic conditions, complex care needs, and who are at risk of hospitalisation. Through improved community based care, the program is intended to improve the health of participants by:

  • coordinating care in conjunction with their GP

  • coordinating appointments and feedback with other health professionals involved in the care of the veteran or war widow/er.

  • undertaking home visits and assessments

  • providing appointment reminders

  • assisting with medication and treatments

  • educating and empowering participants to self manage their conditions

  • encouraging the most socially isolated to participate in community activities.

You can find out more information by visiting the DVA’s website at:

www.dva.gov.au/cvc.htm