All calls are answered by experienced nurses - that's exclusive to INS LifeGuard!


Phone scammers have targeted Personal Alarm users by telling them their transmitter/pendant is faulty and can be fixed for a small fee.


The scammers impersonate the monitoring company calling to check on clients' welfare and test the pendant. The caller then tells their victim that the device is faulty but can be fixed for a small fee charged to their credit card. Of course once the card details are provided, far more than a "small fee" is debited. One woman was fleeced of a considerable sum of money.


Please note that INS LifeGuard will never ask you for credit card details over the phone.


If you receive a call by someone who claims they need your credit card details to fix a problem with your unit or pendant, hang up and call INS on 1800 636 226 immediately to report the incident.

INS LifeGuard

Available Australia-Wide

LifeGuard medical alarms and Nurse Call Systems help people to live more independent, active lives. We enable people to live with greater confidence, peace of mind and dignity in their own homes knowing that help is available at the press of a button, 24 hours a day, 7 days a week.

The reasons why people need INS LifeGuard services vary from concerns about falling, to medication reminders or just wanting that sense of safety and security that comes from knowing you can live independently and still be able to call for assistance when you need it.

With the press of a button, you are in contact with a nurse 24 hours a day, seven days a week. We’ll send whatever assistance you require — whether that means calling a neighbour, friend or family member, or sending emergency services, rest assured knowing that help is on the way.

More Information

Download the Brochure or Information Pack for further information.  These documents are in PDF format, so you'll need Adobe Reader to open them.

Right-click on the links below and choose "Save Target As" to download.

INS LifeGuard Brochure

INS LifeGuard Information Pack

INS Product Catalogue