Choose the components that best suit your needs

  1. 1. The Console Unit

    a. The LifeGuard SmartHome IP Dialler (IPD)
        (with optional LifeGuard Mobile)


    The LifeGuard SmartHome IPD is a unique, patented system that puts Personal Emergency Response, TeleHealth and Home Automation right at your fingertips. It assists with monitoring the health of people with medical conditions and can also provide home automation functions. The optional LifeGuard Mobile lets you take your system with you anywhere.

    b. The LifeGuard L-401 Dialler (or RV option)


    Our new L-401 Dialler allows for amazing quality two-way, hands-free voice communication, as well as silent emergency calls with Half Duplex listen-in only for resident monitoring function. The L-401RV version works with our new talking transmitter/pendant.

    c. The LifeGuard HP4 Help Phone


    The HP4 “Blue Phone” is our advanced Talking Help Phone — designed and manufactured in Australia specifically for aged and/or frail persons, including those living within self-care communities. In the event of a help request it quickly identifies the situation and reports to our Emergency Response Centre nurses. Meanwhile it 'talks' to the user providing reassurance.

  2. 2. A Personal Transmitter

    Personal Transmitters

    Our transmitters are watch-like in appearance - small, inconspicuous, light and easily activated.

    The transmitters can be worn as a pendant or wrist alarm. They are water-resistant and can be worn at all times, even in the shower or when you’re in bed.

  3. Other options that can be added as well, including extra transmitters, smoke detectors or infra-red beams (PIRs), and we’ll be happy to discuss those with you.

Village Monitoring & Alarm Systems

Our service exceeds Australian Standards, offers quality and cost-effectiveness, and may even assist the Village in their own Quality Standard endorsement.

INS is one of the oldest and most successful Community Nursing and Home Care providers in Australia. INS LifeGuard exceeds Australian Standards. Indeed, we work under the higher standard required and expected of us as registered health care providers.

INS LifeGuard supplies innovative TeleCare solutions comprising Personal Response and Nurse Call Hardware, Medical Services, as well as other specialised, tailored and unique Call Centre activities.

We've also developed unique, patented TeleHealth systems (both for individual and group use) that put Personal Response, Home Automation, Social Media and much more right at your fingertips.

Why choose INS LifeGuard?

  1. INS is a Health Care provider. We are not manufacturers, technicians, security specialists or sales people. Our Call Centre is staffed entirely by highly qualified and experienced Nurses — no one else can offer you that.

  2. We offer a Free Chat Line and Medical Information Service. Residents can call us any time of the day or night for reassurance, health information or support.

  3. Our total care approach. Our proactive appraoach to health care ensures that the client receives a comprehensive service:

    • We encourage clients to let us know when they are unwell so our staff can regularly check on them. Better we manage the situation than wait for an emergency! As health carers we believe prevention and planning a better approach to an emergency response is an expectation.

    • Following an event we track the client through the health system until they are back home secure, and have them send through a test alarm for reassurance.

    • Care coordination – we will provide coordination, feedback and reporting to primary carers, GPs and family where required.

  4. Importantly, we can mitigate the Village's legal and moral responsibilities and risks and may even assist Villages in their negotiations with their Indemnity Insurance underwriters.

  5. Reporting to on-site Village Staff – immediate or scheduled.

  6. State of the Art redundancies and technologies are utilised within the centre.

  7. Alerts and Reminders can be programmed in and monitored.

  8. Flexible procedureswe always follow your village protocol!

  9. Support of a variety of qualified practitioners and a quality endorsed organisation with proven success across Australia.

  10. $20,000,000 Professional Indemnity and Public Liability cover.

  11. A service which exceeds Australian Standards, offers quality and cost effectiveness and may assist the village in Quality Standard endorsement.

  12. Rental and Monitoring; outright purchase and monitoring of hardware options with or without a full maintenance program; or monitoring of other supplier’s hardware.

  13. Assistance to Villages in complying with OH&S where on site staff may currently “sleep-over” or respond to emergency calls. Industrial legislation and common law place considerable impediments to staff working alone particularly where they work alone at night.

  14. We can even receive and manage Village office calls such as maintenance or after hours calls. We will respond to calls from residents with maintenance and other emergency village issues and follow the appropriate village response protocol. This is another example of LifeGuard’s common sense approach to care.


View or Download more information:

INS LifeGuard Brochure

INS LifeGuard Information Pack

INS Product Catalogue

Contact Us to learn more about how INS LifeGuard can benefit your Village.

  •  I'd flipped backwards hitting my head ... I couldn't move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say 'Hello Josephine, are you OK?' Though I was outside he could hear me ... he stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe. 

    —Josephine Zaslowski, West Pennant Hills

  •  [Some] were worried about us here going on to the INS system but I have to tell you it is the best change I have brought in to this village, I get nothing but compliments from the residents about this system. INS are proving to be very professional in their dealings with the residents. 

    —Elizabeth Charles, Manager, Koorootang Court

  •  Thank you so much for making our lives easier, your team do a wonderful job, we are so lucky to have such a great team caring for our residents. 

    —Christine Daly, Village Manager, Stockland Retirement Living

  •  INS provides the most important gift that residents of villages could hope for. Security - at the press of a button. Peace of mind is ours because we can trust that INS will be there when we need it. Not many better gifts available for my wife, family and friends - give me INS. 

    —Clem Dickinson, Resident's Committee Prresident, Burwood Terrace

  •  The Committee recorded its deep satisfaction of the service. The majority of our residents have experienced both the original system and that of INS and hardly a day passes without impromptu recognition of the excellence of the INS service, which has exceeded all expectations. Your operators' responses to all alarms are executed efficiently and with bounteous courtesy. 

    —Philip Kelly, Chairman, Committee of Management, Village of Williamstown

  •  A quick note to say how well the INS LifeGuard Emergency Response System has been working for us at Links Seaside ... the feedback on response, call and situation management, support and follow up checks have been consistently positive. It is reassuring to know that the residents feel such a positive level of support with the INS LifeGuard Emergency Response System. 

    —Nigel Button, Links Seaside Manager

  •  I used the INS emergency call system and within ten minutes or so, the ambulance was at my doorstep and I was treated on the spot and rushed to Emergency. The INS nurse called me yesterday to ask how I was ... the INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service. 

    —Brian M, Salford

  •  Please pass on our appreciation for a job well done. I am very impressed with follow-up service as well which provides that additional security and peace of mind to our residents. Our thanks to you and the team at INS. 

    —Sandra Carle, Stockland Retirement Living

  •  May I take this opportunity of thanking all of you most sincerely for the professional manner in which your organisation has dealt with this village. The standard of care, prompt action and assistance has been exceptional. I would recommend INS to any potential client. 

    —Tony, Burnside Retirement Village

  •  Mr and Mrs B have spoken very highly of the wonderful treatment they received from Ben and the INS LifeGuard Staff ... you should hear the positive feedback, full of gratitude and appreciation, that our residents do have for you. 

    —Kay Thoren, Kewarra Retirement Village

  •  Members who live in villages where this [INS LifeGuard] service has been adopted have advised their committees that they are very satisfied with the service and response time that they have experienced since changing over. 

    —Howard Campey, President, Residents of Retirement Villages Victoria, Inc. (RRVV)

  •  We selected INS because of the range of value-added clinical support services they offer, their large presence within the industry and their future technology focus. The whole project has been expertly handled by INS thus far … we would certainly recommend INS as a vendor who provides the ongoing responsiveness you need for these types of critical response systems. 

    —Keith Merchant, Director of Independent Living and Housing, Uniting Care

  •  Of all the cases that INS has been involved with, we have not had one complaint in regards to the service. The people have been impressed by the manner of your staff and the friendliness towards our residents. Their call backs, whether it be one hour or one day, have been greatly appreciated. Keep up the great work. 

    —Terry Staehr, Manager, North Lakes Retirement Resort

  •  [The INS LifeGuard] system can alert staff to situations from falls to tap left running. Utilising the INS technology that is built into our Maleny units … if the hot water is running for more than 20 minutes, it will send off a signal to the emergency response system. It cuts down the possibility of having to do spot checks and thus maintains the dignity and privacy of the residents. 

    —Kent Fallon, Development Manager, Live Life Villages

  •  My sincere appreciation goes to the INS Lifeguard Organisation. They have been a thoroughly professional company to work with. All levels of staff have been very supportive and helpful. Without their expertise and advice it would have [been] more difficult. The INS Finance Department provided timely reports and invoices and are always available to follow up on queries or concerns. 

    —Elsie Kuiters, Project Officer, Uniting Care


Phone scammers have targeted Personal Alarm users by telling them their transmitter/pendant is faulty and can be fixed for a small fee.


The scammers impersonate the monitoring company calling to check on clients' welfare and test the pendant. The caller then tells their victim that the device is faulty but can be fixed for a small fee charged to their credit card. Of course once the card details are provided, far more than a "small fee" is debited. One woman was fleeced of a considerable sum of money.


Please note that INS LifeGuard will never ask you for credit card details over the phone.


If you receive a call by someone who claims they need your credit card details to fix a problem with your unit or pendant, hang up and call INS on 1800 636 226 immediately to report the incident.