Choose the components that best suit your needs
-
The Console Unit
a. The LifeGuard HP2 or HP3 Help Phone
Designed to have the appearance of a normal telephone, this unit plugs into an existing telephone socket and operates from normal household power.
The HP3 “Blue Phone” is our advanced Talking Phone — while an alarm is in progress it talks to the user, providing reassurance. It also features large, auto-dial picture buttons for easy dialling.
b. The Smartlink Medi-Call Dialler
Designed as an under-phone dialler, it fits neatly under an existing telephone.
c. The LifeGuard HD4 Dialler
This dialler contains all the advanced features of the HP3 Help Phone in an under-phone dialler version. It comes in a range of different language voice chips.
-
A Personal Transmitter
Our transmitters are watchlike in appearance - small, inconspicuous,light and easily activated.
The transmitters can be worn as a pendant or wrist alarm. They are water-resistant and can be worn at all times, even in the shower or when you’re in bed.
-
Other options that can be added as well, including extra transmitters, smoke detectors or infra-red beams (PIRs), and we’ll be happy to discuss those with you.
Village Monitoring & Alarm Systems
Our service exceeds Australian Standards, offers quality and cost-effectiveness, and may even assist the Village in their own Quality Standard endorsement.
INS is one of the oldest and most successful Community Nursing and Home Care providers in Australia. INS LifeGuard exceeds Australian Standards. Indeed, we work under the higher standard required and expected of us as registered health care providers.
INS LifeGuard supplies innovative solutions comprising Personal Response and Nurse Call Hardware, Medical Services, as well as other specialised, tailored and unique Call Centre activities.
Why choose INS LifeGuard?
-
INS is a Health Care provider. We are not manufacturers, technicians, security specialists or sales people. Our Call Centre is staffed entirely by highly qualified and experienced Nurses — no one else can offer you that.
-
We offer a Free Chat Line and Medical Information Service. Residents can call us any time of the day or night for reassurance, health information or support.
-
Our total care approach. Our proactive appraoach to health care ensures that the client receives a comprehensive service:
-
We encourage clients to let us know when they are unwell so our staff can regularly check on them. Better we manage the situation than wait for an emergency! As health carers we believe prevention and planning a better approach to an emergency response is an expectation.
-
Following an event we track the client through the health system until they are back home secure, and have them send through a test alarm for reassurance.
-
Care coordination – we will provide coordination, feedback and reporting to primary carers, GPs and family where required.
-
-
Importantly, we can mitigate the Village's legal and moral responsibilities and risks and may even assist Villages in their negotiations with their Indemnity Insurance underwriters.
-
Reporting to on-site Village Staff – immediate or scheduled.
-
State of the Art redundancies and technologies are utilised within the centre.
-
Alerts and Reminders can be programmed in and monitored.
-
Flexible procedures — we always follow your village protocol!
-
Support of a variety of qualified practitioners and a quality endorsed organisation with proven success across Australia.
-
$10,000,000 Professional Indemnity and Public Liability cover.
-
A service which exceeds Australian Standards, offers quality and cost effectiveness and may assist the village in Quality Standard endorsement.
-
Rental and Monitoring; outright purchase and monitoring of hardware options with or without a full maintenance program; or monitoring of other supplier’s hardware.
-
Assistance to Villages in complying with OH&S where on site staff may currently “sleep-over” or respond to emergency calls. Industrial legislation and common law place considerable impediments to staff working alone particularly where they work alone at night.
-
We can even receive and manage Village office calls such as maintenance or after hours calls. We will respond to calls from residents with maintenance and other emergency village issues and follow the appropriate village response protocol. This is another example of LifeGuard’s common sense approach to care.
Contact Us to learn more about how INS LifeGuard can benefit your Village.
-
Members who live in villages where this [INS LifeGuard] service has been adopted have advised their committees that they are very satisfied with the service and response time that they have experienced since changing over.
—Howard Campey, President, Residents of Retirement Villages Victoria, Inc. (RRVV)
-
We selected INS because of the range of value-added clinical support services they offer, their large presence within the industry and their future technology focus. The whole project has been expertly handled by INS thus far … we would certainly recommend INS as a vendor who provides the ongoing responsiveness you need for these types of critical response systems.
—Keith Merchant, Director of Independent Living and Housing, Uniting Care
-
Of all the cases that INS has been involved with, we have not had one complaint in regards to the service. The people have been impressed by the manner of your staff and the friendliness towards our residents. Their call backs, whether it be one hour or one day, have been greatly appreciated. Keep up the great work.
—Terry Staehr, Manager, North Lakes Retirement Resort
-
[The INS LifeGuard] system can alert staff to situations from falls to tap left running. Utilising the INS technology that is built into our Maleny units … if the hot water is running for more than 20 minutes, it will send off a signal to the emergency response system. It cuts down the possibility of having to do spot checks and thus maintains the dignity and privacy of the residents.
—Kent Fallon, Development Manager, Live Life Villages
-
My sincere appreciation goes to the INS Lifeguard Organisation. They have been a thoroughly professional company to work with. All levels of staff have been very supportive and helpful. Without their expertise and advice it would have [been] more difficult. The INS Finance Department provided timely reports and invoices and are always available to follow up on queries or concerns.
—Elsie Kuiters, Project Officer, Uniting Care