Important Message from the Managing Director

As the novel coronavirus COVID-19 has grown to pandemic levels, I wanted to reach out to share with you the steps we are taking to ensure we continue to serve you during these uncertain times and to provide some peace of mind.

Drawing on over 30 years of experience in assisting clients during what are often urgent and challenging situations, we want to assure you that our foremost concerns are for the health and safety of our vulnerable clients, as well as protecting our staff who provide those critical Emergency Response Services.

1. Supporting our clients

We are constantly updating our strategies to support our clients, particularly those at enhanced risk, such as the elderly or those with chronic conditions.

Currently, we are assessing and providing concerned clients with the latest updates and support when they contact us. Until now, our primary role has included providing reassurance, and in many cases, simply listening where needed.

We are also currently evaluating whether there are any other things we can do to assist our clients, particularly leveraging our SmartHome Ecosystem.

2. The wellbeing of our staff

We have been gradually implementing additional precautionary measures within INS LifeGuard’s Emergency Response Centres.

Our focus is to prevent, limit, or delay any infection of staff and the potential of infection spread. These measures are in line with NSW Health guidelines.

3. Continuity of our Services

We believe it is inevitable that, like all businesses, we will at some point be affected, even with preventative measures in place. Overseas experience and Australian modelling indicate this to be the case.

We anticipate that our operations may at some point be affected, particularly if the clinical staff should become ill or be required to self-isolate under quarantine at home. Should that happen, it will be critically important that we prioritise our Emergency Response Services over all other services.

If and when this occurs, we will need to suspend all non-critical functions. We have a plan for this and hope we never need to enact it.

In addition, we are equipping key staff with the ability to work remotely should they become quarantined and unable to attend work.

Given that the highest impact of the virus will be on the elderly and those with chronic or co-morbidity diseases, it is prudent that we put in place temporary measures to mitigate this risk.

We believe the risk to be too high for the village and aged care residents, as well as for our staff, to continue with village presentations or installations as well as any group meetings.

Therefore, effective 18th March, The INS Group will suspend all presentations and all installations for INS LifeGuard and INS CareCall for one month. We will be available for meetings via video conferencing.

We sincerely apologise for any inconvenience caused by the suspension of presentations and installations, and we hope the suspension of other non-critical services will not be required.

However, I wanted to reach out now to advise you of our plans and hopefully reassure you that we are doing our very best to ensure that, should our clients need our critical services, we will be there for them.

Sincerely,
Claude Rafin, Managing Director
The INS Group