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June 21, 2020
The importance of having our Emergency Response Centre staffed by healthcare professionals was demonstrated by this recent example. We believe this highlights why the level of service and the care provided by INS LifeGuard is industry-leading.
A client triggered an alarm at 9:23 PM advising our nurse that he wasn’t sure whether he’d taken his post-dinner insulin. Tim, one of our registered nurses, received the alarm. The client was asymptomatic, with a blood glucose level (BGL) of 14.7. He was adamant he did not want an ambulance called.
Tim advised the client not to take any insulin at this time and assured him that we’d call him back later to check on him. Tim called the client back approximately an hour later. His BGL was now 15.7, and he remained asymptomatic.
Tim consulted with another nurse, Bev, and they agreed on the following plan:
The plan was carried out as agreed, and at the midnight call, the client remained asymptomatic. His BGL was within his normal range. As such, we were able to successfully manage the client remotely and avoid an ambulance call-out.
This is just one example of how having healthcare professionals respond to personal emergency alarms allows us to provide a superior level of service. Our staff worked together as a team to ensure the very best outcome for our client, who was very happy with the care provided by our nurses.
To find out more call 1800 636 040 or visit our website.
We are here to help,
speak to a member of our friendly team
or request a call back.
Australia PO Box 485, Unanderra NSW 2526 Australia