Careers

Calling All Enrolled / Registered Nurse (TeleHealth): Join Our Team Today

If you love helping people and want to be at the forefront of the future of healthcare, this is the opportunity you’ve been waiting for.

The INS Group, a leading Health Services Company headquartered in Wollongong that provides TeleCare, TeleHealth, and eHealth services nationwide, is actively seeking dedicated nurses to join our healthcare team today.

About The INS Group

Founded in 1984, The INS Group stands as one of Australia's longest-standing care providers and the sole emergency response provider with on-call nursing services.

Our steadfast commitment revolves around delivering high-quality products and services, aiming to support and elevate health, well-being, and independence.

Apply Here

Why Join Us?

Opportunities for Development

We prioritise our team's professional growth. Nurses at The INS Group have access to training, rewarding responsibilities, and opportunities to take on satisfying and creative roles within the organisation.

Supportive Work Environment

At The INS Group, we work with our staff to ensure they are provided with the right support, rewards, and a healthy work/life balance.

Diversity and Inclusion

We value diversity in our workforce and encourage applications from experienced nurses, regardless of their background.

Quality Healthcare Anywhere

The INS Group is involved in the development and delivery of various eHealth technologies to support quality health care, regardless of where our clients are based.

Key Responsibilities

We want our clients to have access to qualified nurses at their fingertips in the event of an emergency and your ability to perform the following tasks is crucial:

Nurses who work in INS LifeGuard use their clinical skills in our medical monitoring and response centre.

Nurses act as the first point of call for clients in need, conducting telephone triage assessments and ensuring prompt assistance.

Our nurses respond quickly and effectively to alarms raised by clients facing isolation, distress, or medical emergencies.

Working within a multi-function team, our nurses support a range of medical and emergency-related services 24/7.

Qualifications

We’re seeking qualified nurses based in Wollongong, New South Wales, who can demonstrate the following skills, experience and qualities:

Accreditation as a Registered Nurse or Enrolled Nurse
Current First Aid certificate
Experience working in aged care, or home and community care
An understanding of the needs of the aged care community including the importance of the role played by home care and monitoring
A warm and friendly personality, empathy, and the ability to build rapport quickly
A high level of customer focus
The ability to develop and maintain good interpersonal relationships with staff, clients and their significant others, and external service providers
Excellent verbal and written communication including listening skills
The ability to think critically and solve problems using a logical process
Computer literacy
A high level of initiative
Teamwork
Willingness to work a range of shifts including night shift and weekends

You must also be able to show alignment with our organisation values:

Respect
Integrity
Guidance
Honesty
Trust
Compassion

Ready to Make a Difference?

The INS Group is committed to fostering diversity in its workforce and invites applications from experienced nurses of all backgrounds. To apply, kindly submit your resume along with a cover letter addressing the selection criteria.

In line with our values, we deeply respect job applicants, acknowledging the time and effort it takes to apply. Rest assured, all applicants will receive a response.

You must be eligible to work in Australia without Visa sponsorship to be considered for these roles.

Submit an Application

What They Say

Clem

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

Leonie

Thank you INS very much for helping my husband last week when he was experiencing bad neuralgia – I am very grateful.

Kristy

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

Josephine

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

Rosemary

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

Graeme

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

Jillian

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

Diana

Thank you all very much for helping me so kindly to get the LifeGuard SmartMobile app on my mobile phone. Ben walked me through the process very kindly and we got it working really well. I am VERY HAPPY!

Pat

Thank you Robyn for helping when my husband had a stroke.

Rosemary

Thank you to Rosie for the assistance she gave and for getting an ambulance out so quickly.

Brian

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

Lynne

Thank you Ceara for your help I appreciate everything the INS has done for my mother.

Rosie

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

Lisa

I would like to express my gratitude with your company INS LifeGuard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

Angela - Village Manager

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

Barbara

Extremely happy with INS and the way they worked together with emergency services to get a quick and pleasant result on Saturday when I required an ambulance. Especially Ben for his care and efficiency. “He is wonderful.”