INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could co ordinate. 

—Graeme R, Toongabbie NSW

 We are deeply grateful that you and your team were there for us in dad’s final weeks with us. There are no words to express our gratitude for your genuine concern for him, it really touched our hearts. You are all truly wonderful people, we will never forget your kindness. 

—K, A and B, Mortdale, NSW

 Jenny, thanks for your dedication to nursing and our quality training. 

—Katherine

 Members who live in villages where this [INS LifeGuard] service has been adopted have advised their committees that they are very satisfied with the service and response time that they have experienced since changing over. 

—Howard Campey, President, Residents of Retirement Villages Victoria, Inc. (RRVV)

 Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible. 

—Barbara A, Emu Plains NSW

 My parents would not be able to maintain their independent lifestyle in their own home without the magnificent care and support provided by the highly competent staff of this positive and professional organisation. Not only does INS plan effectively for the future and provide highly professional ongoing services, they are able to respond immediately in times of crisis. 

—Paul, Ryde NSW

 Jenny, thank you for your time, support, patience and knowledge throughout the year. 

—Therase

 We selected INS because of the range of value-added clinical support services they offer, their large presence within the industry and their future technology focus. The whole project has been expertly handled by INS thus far … we would certainly recommend INS as a vendor who provides the ongoing responsiveness you need for these types of critical response systems. 

—Keith Merchant, Director of Independent Living and Housing, Uniting Care

 We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends. 

—Kevin H, Toowoomba, QLD

 Your care was not only professionally excellent but included an empathetic warmth that made your visits so enjoyable. 

—Anne M, Oak Flats

 Of all the cases that INS has been involved with, we have not had one complaint in regards to the service. The people have been impressed by the manner of your staff and the friendliness towards our residents. Their call backs, whether it be one hour or one day, have been greatly appreciated. Keep up the great work. 

—Terry Staehr, Manager, North Lakes Retirement Resort

 Having the LifeGuard Unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer! 

—Evelyn P, Wentworthville NSW

 [The INS LifeGuard] system can alert staff to situations from falls to tap left running. Utilising the INS technology that is built into our Maleny units … if the hot water is running for more than 20 minutes, it will send off a signal to the emergency response system. It cuts down the possibility of having to do spot checks and thus maintains the dignity and privacy of the residents. 

—Kent Fallon, Development Manager, Live Life Villages

 My sincere appreciation goes to the INS Lifeguard Organisation. They have been a thoroughly professional company to work with. All levels of staff have been very supportive and helpful. Without their expertise and advice it would have [been] more difficult. The INS Finance Department provided timely reports and invoices and are always available to follow up on queries or concerns. 

—Elsie Kuiters, Project Officer, Uniting Care