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Innovative health care services and technologies

Improved health and wellbeing

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Customised Response Centre Or After Hours Calls

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The only alarm service monitored by nurses, 24/7

We're also a contracted provider for DVA

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Latest News From INS


INS is a leading family-owned Australian Health Care Company dedicated to delivering quality services that support people in their home.  The INS Group was established in 1984 as the Illawarra Nursing Service. As we grew, our health care services division became known as INS Health Care. As one of the oldest care providers in Australia, we have had substantial experience in providing health care services in the community, as well as eHealth, TeleHealth and accompanying assistive technologies.

INS LifeGuard is a specialised Personal Response Centre operation with integrated virtual care services and technologies, which are available Australia-Wide.

INS Technologies specialises in the development of leading edge eHealth and TeleHealth technologies, products and services.

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  • INS LifeGuard featured in Weekly SOURCE

    INS LifeGuard was pleased to be featured in the Weekly Source, April 7, 2016 (Edition 451). The article features our newest converged medical alarm and telehealth platform, and you can view the article content below....

    Thu April 14th
  • Southern Cross Care article on INS LifeGuard

    INS LifeGuard was delighted to be featured in an article by Retirement Living Units Southern Cross Care (NSW & ACT) shared by Anne Newman, Administrative Support Officer. It states, "We selected the LifeGuard system because it uses only qualified or enrolled nurses to monitor calls and quickly assesses each situation, immediately summoning ambulances, fire or police as required. The INS system installation was successfully transitioned through all but one village from February through to June 2015. Benefits to date include streamlined emergency call procedures, improved turnaround times for ambulances to attend and most importantly, a new level of reassurance for residents. ...

    Mon February 22nd
  • INS LifeGuard featured on Pulse+IT

    INS LifeGuard was featured on the Pulse+IT website (eHealth and Health IT Magazine) for our newest converged medical alarm and telehealth platform. You can view the article here, and a copy is provided below as well.  We're also featured in their Directory Listings, and you can view that listing here....

    Wed December 09th
  •  Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach. 

    —Rosemary H, Hornsby

  •  I'd flipped backwards hitting my head ... I couldn't move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say 'Hello Josephine, are you OK?' Though I was outside he could hear me ... he stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe. 

    —Josephine Zaslowski, West Pennant Hills

  •  I remain a committed advocate of INS. Peace of mind is ours because we can trust that INS will be there when we need it. Not many better gifts available for my wife, family and friends - give me INS. 

    —Clem Dickinson, Burwood East, VIC

  •  [Some] were worried about us here going on to the INS system but I have to tell you it is the best change I have brought in to this village, I get nothing but compliments from the residents about this system. INS are proving to be very professional in their dealings with the residents. 

    —Elizabeth Charles, Manager, Koorootang Court

  •  INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could co ordinate. 

    —Graeme R, Toongabbie NSW

  •  Thank you so much for making our lives easier, your team do a wonderful job, we are so lucky to have such a great team caring for our residents. 

    —Christine Daly, Village Manager, Stockland Retirement Living

  •  Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible. 

    —Barbara A, Emu Plains NSW

  •  INS provides the most important gift that residents of villages could hope for. Security - at the press of a button. Peace of mind is ours because we can trust that INS will be there when we need it. Not many better gifts available for my wife, family and friends - give me INS. 

    —Clem Dickinson, Resident's Committee Prresident, Burwood Terrace

  •  We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends. 

    —Kevin H, Toowoomba, QLD

  •  The Committee recorded its deep satisfaction of the service. The majority of our residents have experienced both the original system and that of INS and hardly a day passes without impromptu recognition of the excellence of the INS service, which has exceeded all expectations. Your operators' responses to all alarms are executed efficiently and with bounteous courtesy. 

    —Philip Kelly, Chairman, Committee of Management, Village of Williamstown

  •  Having the LifeGuard Unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer! 

    —Evelyn P, Wentworthville NSW

  •  A quick note to say how well the INS LifeGuard Emergency Response System has been working for us at Links Seaside ... the feedback on response, call and situation management, support and follow up checks have been consistently positive. It is reassuring to know that the residents feel such a positive level of support with the INS LifeGuard Emergency Response System. 

    —Nigel Button, Links Seaside Manager

  •  I used the INS emergency call system and within ten minutes or so, the ambulance was at my doorstep and I was treated on the spot and rushed to Emergency. The INS nurse called me yesterday to ask how I was ... the INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service. 

    —Brian M, Salford

  •  Please pass on our appreciation for a job well done. I am very impressed with follow-up service as well which provides that additional security and peace of mind to our residents. Our thanks to you and the team at INS. 

    —Sandra Carle, Stockland Retirement Living

  •  May I take this opportunity of thanking all of you most sincerely for the professional manner in which your organisation has dealt with this village. The standard of care, prompt action and assistance has been exceptional. I would recommend INS to any potential client. 

    —Tony, Burnside Retirement Village

  •  Mr and Mrs B have spoken very highly of the wonderful treatment they received from Ben and the INS LifeGuard Staff ... you should hear the positive feedback, full of gratitude and appreciation, that our residents do have for you. 

    —Kay Thoren, Kewarra Retirement Village

  •  Members who live in villages where this [INS LifeGuard] service has been adopted have advised their committees that they are very satisfied with the service and response time that they have experienced since changing over. 

    —Howard Campey, President, Residents of Retirement Villages Victoria, Inc. (RRVV)

  •  We selected INS because of the range of value-added clinical support services they offer, their large presence within the industry and their future technology focus. The whole project has been expertly handled by INS thus far … we would certainly recommend INS as a vendor who provides the ongoing responsiveness you need for these types of critical response systems. 

    —Keith Merchant, Director of Independent Living and Housing, Uniting Care

  •  Of all the cases that INS has been involved with, we have not had one complaint in regards to the service. The people have been impressed by the manner of your staff and the friendliness towards our residents. Their call backs, whether it be one hour or one day, have been greatly appreciated. Keep up the great work. 

    —Terry Staehr, Manager, North Lakes Retirement Resort

  •  [The INS LifeGuard] system can alert staff to situations from falls to tap left running. Utilising the INS technology that is built into our Maleny units … if the hot water is running for more than 20 minutes, it will send off a signal to the emergency response system. It cuts down the possibility of having to do spot checks and thus maintains the dignity and privacy of the residents. 

    —Kent Fallon, Development Manager, Live Life Villages

  •  My sincere appreciation goes to the INS Lifeguard Organisation. They have been a thoroughly professional company to work with. All levels of staff have been very supportive and helpful. Without their expertise and advice it would have [been] more difficult. The INS Finance Department provided timely reports and invoices and are always available to follow up on queries or concerns. 

    —Elsie Kuiters, Project Officer, Uniting Care