About Us

Why choose The INS Group?

The INS Group was established in 1984 as the Illawarra Nursing Service. We are one of the oldest care providers and the only nurse on-call emergency response provider in Australia.


We have substantial experience in providing health care services in the community, as well as eHealth, TeleHealth and accompanying assistive technologies.


Our products are designed to offer a wide range of solutions to meet your needs, from easy to install domestic units to fully integrated telecare and telehealth systems for villages and housing organisations across Australia.

INS LifeGuard Services

We supply both in-home and mobile alarm systems that are monitored by nurses and other healthcare professionals which allows individuals to remain independent and safe.


Medical events are handled by nurses whose qualifications and clinical knowledge are far greater than the first aid attendants commonly used in the industry.


INS LifeGuard offers a chat line for the lonely or socially isolated and a health information line. We also offer medication prompts for those who need help remembering to take medication on time, and appointment or other reminders as well. 


Our nurses are available at any time for information or support and can interact with the client’s GP or other primary care professionals, we also conduct welfare checks, e.g. for those returning home from the hospital or who may be ill, just to make sure everything is alright.


INS LifeGuard services are accessed by seniors, lone workers, carers, providers, NDIS participants, retirement villages, DVA as well as community and aged care organisations.


We offer many optional services to assist you:

  • Telephone and Internet browsing
  • TeleHealth and Virtual GP Consultations
  • Home Automation & Security services
  • My Concierge for help arranging other services


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INS Retirement Village Solutions

INS LifeGuard has over 30 years of experience and is now servicing more than 30,000 independent living units across Australia. INS LifeGuard has evolved the INS LifeGuard SmartHome solution to include also a manager’s and client portal as well as a concierge service.

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INS CareCall Services

Supplies emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink and the LifeGuard L-Series diallers. Monitoring services are provided through INS LifeGuard’s Emergency Response Centre, which is staffed by healthcare professionals.


INS is dedicated to delivering quality care to support people living at home. With the press of a button, you are immediately connected to a healthcare professional who can provide immediate assistance — whether that means contacting a family member, friend or neighbour, or sending an ambulance, the police or the fire brigade.


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Healthcare is in our DNA

Take a look at some of our video archives relating to our personal alarms and virtual health services.

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2018

Hear From Our Clients

Find Out How The INS Group Makes a Difference

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An older man with a beard is smiling and looking at the camera.
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More Client Feedback

I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager

I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Want to Find Out More About the INS Group?

We are here to help. Speak to a member of our friendly team or request a call back.

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