About Us

INS LifeGuard, together with INS CareCall and INS Technologies, form The INS Group.

Our products are designed to offer a wide range of solutions to meet your needs, from easy to install domestic units to fully integrated telecare and telehealth systems for villages and housing organisations across Australia and New Zealand.

Why choose The
INS Group?

As one of the oldest healthcare providers in Australia, we have substantial experience in providing health care services in the community, as well as eHealth, TeleHealth and accompanying assistive technologies. We supply both in-home and mobile alarm systems monitored by nurses and other healthcare professionals.

INS LifeGuard

INS LifeGuard Services

LifeGuard medical events are handled by qualified Nurses. Their qualifications and clinical knowledge are far greater than the first aid attendants commonly used in the industry.

Our services are prevention-based; they are far more comprehensive and are fully flexible and tailored to the individual client’s needs.

We offer a Chat Line for the lonely or socially isolated and a Health Information Line. Our nurses are available at any time for information or support and can interact with the client’s GP or other primary health providers on request.

We offer medication prompts for those who need help remembering to take medication on time, and appointment or other reminders as well.

INS LifeGuard conducts welfare checks, e.g. for those returning home from the hospital or who may be ill, just to make sure everything is alright.We exceed Australian Standards for alarm monitoring — indeed, we work under the higher standard required of us as health care providers.

We have response centers in Australia and New Zealand. During peak periods or unforeseen outages in one location, the other will immediately respond.

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INS LifeGuard Offers Unique, Patented, World Class Technologies.

We offer many optional services to assist you:

  • Telephone and Internet browsing
  • TeleHealth and Virtual GP Consultations
  • Home Automation & Security services
  • My Concierge for help arranging other services

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Call Centre Solutions

We can provide a customised response centre solution for your organisation, managing incoming service or after hours calls.

INS LifeGuard has also worked in mainstream inbound service areas for Corporate and Government clients since 1984. Small or medium-size enterprises can benefit from a flexible tailored inbound customer service solutions. The INS LifeGuard commitment is to deliver a high quality service 24/7. All calls are answered in the company’s name.

Retirement Village
Solutions

With over 35 years’ experience and now servicing more than 30,000 independent living units across Australia, INS LifeGuard have evolved the LifeGuard SmartHome solution to include both Manager’s and Client Portals as well as a Concierge Service.

INS CareCall

Supplies emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink and the LifeGuard L-Series diallers. Monitoring services are provided through INS LifeGuard’s Emergency Response Centre, which is staffed by healthcare professionals.

INS is dedicated to delivering quality care to support people living at home. With the press of a button, you are immediately connected to a healthcare professional who can provide immediate assistance — whether that means contacting a family member, friend or neighbor, or sending an ambulance, the police or the fire brigade.

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INS Technologies

Specialises in the development of leading-edge eHealth and TeleHealth technologies, products and services. These include assistive technology, communication equipment, healthcare equipment/products, modern technologies, personal alarm monitors, safety and security.

What they Say

I used the INS emergency call system and within ten minutes of so, the ambulance was at my doorstep and I was treated on the spot and rushed to emergency. The INS nurse called me yesterday to ask how I was. The INS people were excellent, acted very promptly to my call and lived up to our expectation that this is a proper and effective service.

Brian

Having the LifeGuard unit brought a lot of comfort and security to both dad and his family. He knew he would always get a comforting voice in response to pressing his buzzer.

Evelyn

We were extremely impressed by the service and very grateful for your care and support each time we contacted you. We will have no hesitation in recommending your service to other family members and friends.

Kevin

Your phone and wrist button made me feel safe and secure in my own home when through illness I felt very vulnerable. The fact that I knew I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay at home for as long as possible.

Barbara

INS LifeGuard has enabled our parents (88 & 90 years of age) to enjoy many more years in their own home than was ever expected. We as a family had peace of mind that in a medical emergency the necessary procedures were implemented far quicker than we could coordinate.

Graeme

I remain a committed advocate of INS. Peace of mind is ours because we can trust the INS will be there when we need it. Not many better gifts available for my wife, family, and friends – give me INS.

Clem

I’d flipped backward hitting my head. I couldn’t move. I remembered my INS LifeGuard pendant and pressed the button. I instantly heard a voice say ‘Hello Josephine, are you OK?’ Though I was outside he could hear me. He stayed online with me until the ambulance arrived. It was the best piece of technology I could have wished for. I know it works, and I feel safe.

Josephine

Thank you so very much for all your assistance to me in relation to my father. It is a nice feeling to know that if he requires help at any time he can call INS. Your help has been invaluable. I decided to use INS after ringing many companies and the main reason was your wonderful personalised approach.

Rosemary

I give this company 100% the best equipment my mother has ever had and the call centre are so caring and kind wouldn’t go with any other company, helpful staff and 24-7 care well done INS

Rosie

I would like to express my gratitude with your company INS Lifeguard. My parents both used your system and when my father suddenly passed away at home my mother pressed her pendant and the nurses at INS called emergency services and kept her calm throughout the whole process. Unfortunately, I had to use my mother’s pendant this year in January when I found my mother had also passed away. INS nurses called emergency services and their promptness allowed the ambos to arrive within minutes. The INS nurses kept in constant contact with me keeping me calm. I cannot thank INS enough and would recommend this system to anyone. Thank you

Lisa

Wow what an amazing service! When my Grandma fell INS were so kind and caring they even followed up when she was returned home from hospital. I’m very thankful for their services!!

Kristy

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about the INS Group?

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Australia PO Box 485, Unanderra NSW 2526 Australia

New Zealand PO Box 301797, Albany Auckland 0752 New Zealand