Servicing and Maintenance

The ongoing operation, functionality and safety of devices supplied by INS is subject to and dependent on the end user ensuring that the products are used, maintained and serviced in accordance with the manufacturer’s recommendations. In addition, most of our equipment use internal batteries which, along with transmitters, must be replaced at recommended intervals.

INS recommends the following servicing and maintenance timelines:

  • Diallers (including SmartHome, SmartCaller, SmartLink and Chiptech Units) – serviced 3-yearly
  • Standard Pendants – must be replaced every 3 to 5 years
  • Mia BT4 Transmitters – battery can last up to 3.8 years, but we recommend replacing it every 2 years
  • Fall Sensors – battery replaced every year
  • Call Points – battery replaced every 2 to 5 years
  • Smoke Detectors (those with 9V batteries) – battery replaced every year


Timeframes above are dependent on the number of activations. INS can offer either an on-site or back-to-base service program. Please contact us prior to returning any equipment for servicing.

Failure to comply with safety warnings and regulations can result in serious injury or death.

Click Below to View or Download our Safety Information