LifeGuard SmartHome IPD Roll-Out

Last December, we announced the roll-out of our exciting new converged Medical Alarm and TeleHealth System called the LifeGuard SmartHome IP Dialler (IPD).

Featuring a dock with a purpose-built tablet and telephone, it still provides the superior quality Emergency Alarm service you’ve come to expect from INS LifeGuard. But now, we can offer exciting additional, optional assistive technologies and services to benefit village and community care residents, as well as management.

Upgrade to the new system with the INS Transition Scheme

We’ve developed the INS Transition Scheme, which will run over a 36 month period and offer eligible clients the opportunity to upgrade their current analogue-based Medical Alarms to our new SmartHome IP Dialler.

There is no cost to upgrade the equipment via this scheme for eligible clients.

With about 2,000 successful transitions completed in the first few months of the scheme, resident surveys returned to date indicate an overall satisfaction rate of 98% . Even if you’re not currently a customer of INS LifeGuard, please don’t hesitate to call us to find out how we can help you.

If you’re already an INS customer, one of our representatives will contact you soon (if they haven’t already) to organise a suitable date and time to discuss eligibility requirements and details of the transition scheme.

As the new devices use a SIM card across our Mobile network provider, our INS representative will also assess network coverage at the village and determine whether your village will require antennas to ensure the highest quality service possible, as well as look at requirements to convert any smoke detectors, call points, community centres and other ancillary devices.

Your residents will then need to be advised of the transition scheme as soon as possible. It is important that you advise INS LifeGuard of the intent to proceed or not proceed as soon as possible.

About two to three weeks before our technicians are in your area, we’ll call you to schedule the transition of your old devices to the new IPD. You can advise the date you would prefer and we will endeavour to meet your request.

As part of the installation process, our technician will spend time showing your residents how the new device works and answer any questions you or they may have. They will leave some paperwork with your residents that needs to be completed and returned to our office, including an updated Client Information Form and Customer Feedback Survey.

Additionally, with our new Client and Manager’s Portals, clients can securely update their details held by INS electronically. Village management can do so as well, with appropriate client/resident consent, avoiding the need for completing paper-based forms.

Once the transition to the LifeGuard SmartHome IPD has occurred, there will be a small monthly cost for the 3G mobile SIM.

We look forward to sharing this exciting offer with you and your residents.

Please call 1800 636 226 for more information or to book your village for the Transition Scheme.